One of the most frustrating experiences I have had when interacting with others is when I receive feedback from someone who decides to use "softeners" instead of being direct in his or her communication. These "softeners" come in the form of:

• saying "we" when you really mean "I"
• using words such as "kinda", "sortof", and "right"
• being indirect in asking for something by saying "would you mind..."

These "softeners" often result in ambiguity and confusion about a person's intent. Effective communicators and influencers, on the other hand: