According to the November 2011 issue of Inc. Magazine...

• 64% - Portion of customers who have walked out of a store because of poor customer service in the past 12 months

• 70% - Share of customers who say they are willing to spend more at companies that provide superior customer service

• 9 = Average number of people a customer will tell about a good customer service experience

• 16 = Average number of people a customer will tell about a bad experience