In a recent post, I mentioned that we all respond to our environment in a natural way. Sometimes our responses produce effective, long-term results. Other times, our responses are short-term and reactive. I compared two stances in life - a Problem-Reacting Stance and an Outcome-Creating stance.

In my work with Senior Leadership Teams, I've noticed that teams respond to their environment in a natural way. Sometimes their responses produce effective, long-term results. Other times, their responses are short-term and reactive.

Compare the following.

Problem-reacting Stance

Interested in learning more about DiSC?

Join us for an upcoming showcase on December 13, 2011 from 10:30am - 12:00pm in Denver, Colorado.

Our showcase gives you the opportunity to find out for yourself why the latest and greatest profile, Everything DiSC Work of Leaders(TM), is right for your organization.

As an attendee you'll receive:

Today's post is from a guest blogger Kyle Lagunas. Whether you have seasonal employees or not, I think you will find this valuable.

Kyle Lagunas is the HR Analyst at Software Advice. On the surface, it's his job to contribute to the ongoing conversation on all things HR. Beyond that, he makes sure his audience is keeping up with important trends and hot topics in the industry. Focused on offering a fresh take on points of interest in his market, he's not your typical HR guy.

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Hello Everyone

I wanted to wish you all a very healthy and happy Thanksgiving.

Thanksgiving for me is a time of reflection and a time to come back to the present. It is a time for me to be grateful for all of the wonderful things in my life- most importantly my wife, my family, and my family of friends.

There couldn't be a better week to talk about gratitude. So in the spirit of Thanksgiving, here are some ideas to show gratitude toward your people.

The challenge in many organizations is not just that there are too many meetings, but that there are too many poorly run meetings. As a result people waste time and energy instead of getting "real work" done. Here is a checklist I use in my strategic team building and team development programs as I observe and provide real time coaching. Check it out and see how your team is doing. Structure

When a team member is either overwhelmed with their work or underwhelmed, it can lead to a low level of engagement. In other words, responsibility level has to be in line with competency and potential.

Here are a few other thoughts to "gauge" the level of engagement with your team members.

The Work of Leaders Made Simple: Vision, Alignment, and Execution.

Everything DiSC® Work of Leaders™ is classroom training that uses online pre-work, engaging facilitation with contemporary video, and online follow-up to create a personalized learning experience. Based on best practices, Work of Leaders connects to real-world demands, generating powerful conversations that provide a clear path for action.

According to the November 2011 issue of Inc. Magazine...

• 64% - Portion of customers who have walked out of a store because of poor customer service in the past 12 months

• 70% - Share of customers who say they are willing to spend more at companies that provide superior customer service

• 9 = Average number of people a customer will tell about a good customer service experience

• 16 = Average number of people a customer will tell about a bad experience